Common issues when connecting with Instagram

This page includes solutions to the most common issues when connecting with Instagram:

1. Connected the wrong Instagram account
2. Not logged in on Instagram
3. "Your activity off Meta technologies is currently turned off." error
4. Workaround

Issue 1 - Connected the wrong Instagram account

If you connected the wrong Instagram account, such as your personal account, follow these steps to change the Instagram account connected to Instafeed.

Issue 2 - Not logged in on Instagram

If you encounter the error message below, it indicates that you are not currently logged in to Instagram on your web browser.

Solution:

• Log in directly to Instagram and ensure you use the credentials for the account you want to connect to Instafeed.
• Go to Shopify > Apps > Instafeed - Instagram Feed and Connect with Instagram again.

Issue 3 - Activity off Meta technologies currently turned off

If you are encountering the error message below, it indicates that a configuration within your Facebook account is impeding your ability to use Instagram apps.

Solution:

• Go to this page in your personal Facebook account
• Click Manage future activity

• Select Connect future activity

• Ensure that all page admins have the Connect future activity setting on

Workaround

If these steps don't resolve your issue, consider connecting your account using Meta for Business.

For detailed steps, read our guide on how to connect with Meta for Business